Tracy Anderson/ Travel One/ May 2010

Hello.
I wanted to share my recent experience with the Virtuoso onsite Decouvertes.
I have been putting my itineraries together with Didier Colonna and I want to express to you how wonderful Didier has been to work with.
During the recent travel disruptions due to the volcanic activity in Iceland my party of 6 ladies traveling to Paris had to change their plans at the last minute.
Didier had out together a wonderful custom touring itinerary which unfortunately had to be cancelled and rebooked.
This process was handled very graciously and professionally by Didier during a very short period of time, I can not say the same about other companies I was working with during this difficult episode.
It was such a pleasure to work with Didier and Decouvertes that I now have another reservation underway with Didier.
I did have to put that aside while I was out of the office very recently, Didier is awaiting my return and I know we will resume with that booking and Didier will continue to provide excellent and knowledgeable service.
I look forward to supporting Decouvertes as my preferred onsite for France.
Thank you for providing such a valuable service.
Tracy.